2. Refund Policy
In case of denied applications without changes or changes are made in appropriate time, refund will be as:
- Denied applications will be refund 100%
- With errors made by client and request to arrange a new correct one, we will charge as follow : 1 month single entry visa (VOA) will be requested again for free; charge extra 50% for arrange new approval letter 3 month visa on arrival, and charge extra 80% fee to request again for new approval letter of Vietnam transit visa and Vietnam embassy visa.
- With our company's errors, we will refund 100% fee or arrange the new one correctly.
- For clients unable to use the approved letter for Vietnam visa because of objective reasons such as accident, disease, natural disasters, etc., the refund will be 50% fee or another application is free.
www.vietnamimmigration.org cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.
We reserve the right to modify these refund policy without prior notice.