April 28, 2020
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Frequently ask about Vietnam Visa On Arrival

What is Visa On Arrival Vietnam? [show answer]

Vietnam Visa On Arrival (also called Vietnam Landing Visa) is an alternative way to get your visa for Vietnam instead going to the embassy or consulate of Vietnam. The visa will be issued for you at International airports in Vietnam.

To get Vietnam Visa on arrival, you are advised to fill in visa application form online to request for the visa approval letter.

A scanned copy of the approval letter will be sent to your email address. You will also receive a blank application form. Print the letter and the form and fill out the form correctly. Bring these with you to Vietnam.

Upon arriving at an International Airport of Vietnam, look for the Visa Landing Counter. You’ll find it right in front of Passport Control. Here, submit the approval letter, application form, and your passport. You will also be asked to pay for an additional fee called stamping fee in cash. Then the officer will ask you to wait while they process your visa.

When your visa is ready, they will call you back to the counter. Then the officer will hand you your passport. Check the passport and you’ll find the visa in it. Now you can go to Passport Control for immigration checks to enter Vietnam.

What is the official website for Visa On Arrival? [show answer]

There is NO official website for Visa On Arrival Vietnam.

Why?

Visa On Arrival Vietnam required a company in Vietnam sponsor for their customers or guests. If you  want to get Visa On Arrival Vietnam, you are required to contact with a company in Vietnam for their sponsoring.

Which website should I choose to apply my visa ?

There are numerous companies in Vietnam built websites for receive request for Visa On Arrival Vietnam, please do some search to find a reliable one offers reasonable price with 100% money back guarantee if you are not satisfied.

Tips to check for a reliable website: 

  • The website must have SSL certificate to make sure your data encrypted. Prefix of domain name must have httpS://www.domain.com
  • Check domain records by using https://whois.ws or http://domainwhitepages.com – the old of the domain name the more reliable, some website saying that they build for more than 10 years when but domain name newly buy
  • Check their policy for refund. Some website saying 100% money back guarantee but it’s too complicated with their term. Why we have to pay if we are not satisfied with the service or product ?
  • Using PayPal to protect your payment & ask for refund easily if necessary.

Citizens of Which Countries Are Accepted for Visa On Arrival Vietnam? [show answer]

Citizens of ALL COUNTRIES in the worlds are eligible to apply for Visa On Arrival Vietnam.

Unlike Visa On Arrival of some countries, Visa On Arrival Vietnam required applicant obtain a visa approval letter (also called pre-approval letter) before flying to Vietnam to pick up their visa upon arrival at the airports.

Applicants for Visa On Arrival are accepted to pick up their visa at international airports of  Vietnam only.

Which International Airport in Vietnam accept for Visa On Arrival? [show answer]

With the visa approval letter, you can use to get Vietnam Visa at one of the following international airports:

  1. Noi Bai international airport (Hanoi city),
  2. Tan Son Nhat international airport (Ho Chi Minh City city),
  3. Cam Ranh international airport (Nha Trang city),
  4. Da Nang airport (Da Nang city),
  5. Cat Bi international airport (Hai Phong city),
  6. Lien Khuong international airport (Da Lat city) and
  7. Phu Quoc international airport (Phu Quoc islands)

What is the procedure at Vietnam airport to get the visa? [show answer]

Upon arrival at the airport, you will see the “Landing Visa Counter”. You are advised to stop at this place to get the visa into your passport before queuing in line at Passport Control for immigration checks.

At the “Landing Visa Counter”, you are required to submit your original passport + the visa approval letter + completed form NA1 (you can download the Vietnamese-visa-application-form (Form NA1) to fill, sign and attached a photo of your face on it – see Photo guide) then wait to be called for paying the stamping fee for getting your visa.

What is stamping fee at Vietnam airport and how much is it?

After make the payment for visa stamping fee, you will be called again to get back your passport with the visa inside.

Please remember to check information in your visa before leaving.

How much does the Vietnam visa on arrival cost? [show answer]

In general, there are two kind of fees you are required to pay:

The stamping fee (paid directly at Vietnam’s airport when pick up visa there)

Service fee pay for our sponsorship to get the approval letter. Please see our visa fees for update.

We offer 100% money back guarantee if you are not satisfied with our service to get the visa approval letter.

What is stamping fee at Vietnam airport and how much is it? [show answer]

The stamping fee is the fee you are required to pay at the airport when you arrive in order to get the official visa stamped in your passport. The stamp fee must be in cash, no credit cards are accepted.

Stamp fee is required to pay at the airport for picking up your visa as follow :

  • 25 USD for 1-month and 3-month single entry
  • 50 USD for 1 month and 3 months multiple entry visa
  • 95 USD for less than 6 months multiple entry visa
  • 135 USD for less than 1 year multiple entry visa

Notes:

  • The stamping fee at the airport can be paid in USD or VND by Cash only.
  • Price per person

Is the same price of Visa on arrival applied to everyone? [show answer]

There are two kind of fees for getting visa on arrival.

Service fee (not same for everyone): this is fee pay for website owner who arrange the visa approval letter with their sponsoring.  Service fee is various and depend on a number of factors such as country of your passport, length of stay, number of entries, types of visa, how fast would you like to get approval….. Please kindly see our current visa fees.

Stamp fee (same for everyone) : Aside the service you have to pay online to get the visa approval letter, you are required to pay an additional amount called stamp fee to pick up your visa when you arrive. It’s $25 for 1-month and 3-month single entry visa | $50 for 1-month and 3-month multiple-entry visa | $95 for 6-month multiple entry visa | $135 for 1-year multiple entry visa.

 


 

What documents is required for getting Visa On Arrival Vietnam ? [show answer]

For getting visa on arrival Vietnam, following documents are required:

👉 Passport must valid for at least 6 months with 2 blank pages.

👉 A visa approval letter (also call pre-approval visa). You can apply online to request that kind of letter. No document is  required.

👉 Vietnamese-visa-application-form (Form NA1) must be completed and attached photo on it. Photo guide.

👉 Stamp fee for visa (cash only) : 25 USD for 1-month and 3-month single entry | 50 USD for 1 month and 3 months multiple entry visa | 95 USD for less than 6 months multiple entry visa | 135 USD for less than 1 year multiple entry visa

What is the “approval letter” for Vietnam Visa? [show answer]

Approval letter (also called pre-approval letter) for visa on arrival is a document issued by the Immigration Department of Vietnam (Vietnam Ministry of Public Security). It functions as an official permission allowing its owner(s) to board the flight to Vietnam and get visa stamped into the passport upon arrival at international airports.

With this visa approval letter, you can use to get Vietnam Visa at one of the following international airports: Noi Bai international airport (Ha Noi city), Tan Son Nhat international airport (Ho Chi Minh City city), Cam Ranh international airport (Nha Trang city), Da Nang airport (Da Nang city), Cat Bi international airport (Hai Phong city), Lien Khuong international airport (Da Lat city) and Phu Quoc international airport (Phu Quoc islands)

How does the approval letter look like?

How to apply for a visa approval letter? [show answer]

Here’s how to apply for a visa approval letter

1. First, fill out the details that are being asked from you on the visa application form. Review everything and make sure that the spelling is correct. When you’re certain that they are correct, go ahead and submit the form.

2. After you submit the visa application form, we are going to start processing the visa on your behalf. We will forward your application to Vietnam’s Department of Immigration for approval.

When your visa application is approved, we will send you an email for your pre-approval letter. You will also receive a blank application form (Vietnamese-visa-application-form (Form NA1)). Print the approval letter and the form and fill out the form correctly. Bring these with you to Vietnam.

How long does it takes to get the approval letter? [show answer]

Normally, the visa approval letter is processed and delivered to your email within one or two working days (excluding Saturday, Sunday and National Holidays), in some case we need 3 working days to get it approved and send it to your email address.

Rush service is available with extra charge, you are advised to calculate visa fee before making visa application.

How do I receive my visa approval letter? [show answer]

A colored scan of the visa approval letter will be sent to your email after we get it from the Immigration Department of Vietnam, please make sure to provide us valid email addresses.

Normally the scan of Visa Approval letter will be in .PDF or .JPEG format.

After receive the visa approval letter, you should print a copy of it (black and white is OK) and bring it with you. You are not allowed to board the airplane if you dont have the visa approval letter & You are not allow to pick your visa on arrival if you dont have a copy of it.

How does the approval letter look like? [show answer]

Below is the sample of Vietnam Visa Approval letter.

 

To get this approval letter, you – the visa applicant is required to submit a Vietnam Visa application online with us. All your information will be sent to Vietnam Immigration Department for checking and approving. Then the Visa approval letter will be sent to your email address.

Once you have this visa approval letter, it means you are allowed to pick up your visa on arrival at the airport. You need to print a copy of it for boarding and getting the visa at Vietnam airport.

 

When do I have to pay for the approval letter of Vietnam visa? [show answer]

You can pay for the approval letter after you submit your application.

If you have problems with payment, email us at info@vietnamimmigration.org and we will send you a link to follow in order to pay. Keep in mind that no application can be processed until the full payment is made.

Can I travel without the visa approval letter and get the visa when I arrive? [show answer]

No, you cannot.

In order to board the plane, you must show the approval letter to the airlines. This letter is also compulsory in order for you to get the visa at the Vietnam airport.

Therefore, we recommend that you leave plenty of time to apply for the visa to avoid having to delay or change your flight.

How long does it take to get a Vietnam visa approval letter? [show answer]

Please be kindly informed that you will get your visa approval letter via email (in no more than 2 days) after you finished your visa application and made your payment:

Urgent service for Vietnam visa online: within less than 1 working day or even few hours.

Normal service for Vietnam visa online : within 2 working days.

Super urgent service or rush service for Vietnam visa online : just within less than 4 working hours.

We would like to inform that the Approval letter will be scanned and send to you by email, so please make sure that you provide us your correct email address when applying for your visa.

To prevent you from getting unexpected problem, we would like to let you know that all the information cited in the approval letter must be exactly the same as the information in your passport, the passport itself must be valid for 6 months, and the photos accompanied must be valid within six months and look mostly like you. We would also like to stress the point that, once you get the approval letter issued by Immigration Office, you cannot modify any information stated on the letter. In case you need to change these details or plan to arrive earlier than the approved date, you have to reapply for a new visa approval letter.

 


 

Which ports accept for using Visa On Arrival to enter Vietnam ? [show answer]

Visa On Arrival is used for air travel only.

Visa On Arrival is designed for visitors to pick up visa at international airports of Vietnam only.

If you are not entering Vietnam via international airports of Vietnam, You are advised to apply for a visa beforehand at the embassy of Vietnam or apply for an e-visa.

Which countries are eligible for Vietnam e-visa?

I plan to enter Vietnam via airport, Can I use Visa On Arrival? [show answer]

Yes, you can. Visa On Arrival is designed for visitors to pick up visa at international airports of Vietnam only.

Don’t forget to hold a visa approval letter before flying to Vietnam. The visa approval letter is the must-have document for picking up your visa on arrival.

With the visa approval letter, you can use to get Vietnam Visa at one of the following international airports:

  1. Noi Bai international airport (Hanoi city),
  2. Tan Son Nhat international airport (Ho Chi Minh City city),
  3. Cam Ranh international airport (Nha Trang city),
  4. Da Nang airport (Da Nang city),
  5. Cat Bi international airport (Hai Phong city),
  6. Lien Khuong international airport (Da Lat city) and
  7. Phu Quoc international airport (Phu Quoc islands)

I plan to enter Vietnam by land border-crossing, Can I use Visa On Arrival? [show answer]

No, you can not. Visa On Arrival is used for air travel only.

Visa On Arrival is designed for visitors to pick up visa at international airports of Vietnam only.

Which International Airport in Vietnam accept for Visa On Arrival?

If you plan to enter Vietnam by land border-crossing, you should choose to apply visa at the embassy of Vietnam or apply for an e-visa if you are eligible

Which countries are eligible for Vietnam e-visa?

I plan to enter Vietnam by cruise-ship, Can I use Visa On Arrival ? [show answer]

No, you can not. Visa On Arrival is used for air travel only.

Visa On Arrival is designed for visitors to pick up visa at international airports of Vietnam only.

Which International Airport in Vietnam accept for Visa On Arrival?

If you plan to enter Vietnam on a cruise-ship, you should choose to apply visa (single entry will be ok) at the embassy of Vietnam or apply for an e-visa if you are eligible

Which countries are eligible for Vietnam e-visa?

Will the airport open 24/7 for my visa on arrival application ? [show answer]

The landing visa counter at international airports of Vietnam open 24/7 for your visa on arrival.

Please remember to print a copy of your approval letter and bring it with you for your trip to Vietnam.

How does the visa approval letter look like?

How long does it take to collect the visa on arrival at Vietnam airport? [show answer]

The waiting time at Vietnam airports for visa on arrival depends much on the numbers of arrivals and time of arrival. Some airports are very busy during peak hours and some are less busy, let take a look on waiting time comparison chart below:

Airport (Busy Score)

Wait time (Average)

Peak hours

Tan Son Nhat Airport (SGN) – Ho Chi Minh city

(Busy Score: 10/10)

15-30 minutes 10:00 am to 02:00 pm (Busiest day: Friday)
Noi Bai airport (HAN) – Ha Noi city

(Busy Score: 8/10)

10-20 minutes 09:00 am to 03:00 pm (Friday usually sees the highest number of arrivals)
Da Nang airport (DAD) Da Nang city

(Busy Score: 6/10)

Often less than 15 minutes 11:00 am to 01:00 pm (Saturday is the busiest day)
Cam Ranh airport (CXR) – Nha Trang city (Busy Score: 5/10) Often less than 15 minutes 08:00 am to 10:00 am (Busiest day: Thursday)
Cat Bi airport (HPH) – Hai Phong city

(Busy Score: 4/10)

Often less than 15 minutes 03:00 pm to 05:00 pm (Busiest day: Monday)

* Notes: This is an average waiting time for non-holiday, as it will be much busier during New Year, Christmas and Lunar New Year Holiday.

Our tips

– Prepare all documents in hand before you go, including your original passport, the visa approval letter, stamping fee in cash and the Vietnamese visa application form (form NA1). Please print a copy of the visa approval letter and check it again to make sure no error or mistake. The Vietnamese visa application form (form NA1) should be filled, signed and attached photo in advance.

– Prepare cash to pay for the stamping fee on arrival with exact amount in USD (US$25 for single entry visa | US$50 for multiple entry visa) to save your time on money exchange (USD is recommended). Credit card is not accepted and there is no ATM also.

– Priority is available if you travel with children or seniors. Please ask the immigration officers or other travelers for priority.

– To avoid long queues, you should choose “On Arrival Support” with extra fee for supporting from our staff to get your visa fast without queuing.

 


 

Are there any exceptions with this type of visa? [show answer]

Yes, visa on arrival is NOT VALID for OVERLAND ENTRY.

The four international airports in Vietnam that you can receive your visa stamp with this approval letter are: Noi Bai airport (Ha Noi city), Tan Son Nhat airport (Ho Chi Minh City city), Cam Ranh airport (Nha Trang city) and Da Nang airport (Da Nang city).

New update : Visa On Arrival now accept at Cat Bi Internation Airport in Hai Phong city, Lien Khuong Internation Airport in Da Lat city.

(*) Note: If you plan to enter Vietnam by land or cruise, please visit a Vietnamese embassy to get your visa or using Vietnam e-visa if you are eligible.

Do I need to provide scan of my passport for making my visa application? [show answer]

In most cases, a passport scan is not required. However, sometimes the Immigration Officers need to verify the information you provide, you are required to send them a scan copy of your passport. In such cases, we will notify you by email immediately.

Update : We now launched easy application form online which allows applicant upload scanned copy of your passport’s bio page to avoid typo error. If you don’t want to type your passport information on the application form, you can upload a copy of your passport’s bio page.

Sample for passport’s bio page

How many photos I need for visa on arrival? What is its size? [show answer]

For getting visa on arrival, aside with the visa approval letter, you are required to fill, sign and attached a recently taken photo of your face on the form NA1. See Photo guide.

You can download this form to complete it in advance to save time on arrival. Vietnamese-visa-application-form (Form NA1)

Note: If you do not have time to prepare those photos before your departure, you can ask the office taken a photo for you with the price around $2 or $5.

What if my passport has expired? [show answer]

To apply for a visa to Vietnam, your passport must valid for at least 6 month from the date of entry and the passport must remain at least 2 blank page for visa and immigration stamps.

If your passport is about to expire or no blank page remains, you are advised to renew your passport before making visa application.

In case of renewing your passport after getting the visa approval letter, should you make new visa application to get new visa approval letter for matching the information (new passport number, new passport expiry date) in your new passport.

Should I provide you with the exact date of arrival or estimated date? [show answer]

If you plan was fixed and nothing change for it, you should provide your arrival date exactly.

In case you are unsure about your arrival date, you can provide the estimated date of arrival. Please note that you are not allow enter and pick up the visa earlier than then entry date approved in the visa approval.

You can enter later than the entry date approved but the validity of your visa will expire on the exit date as approved in the visa approval letter.

E.g: If you applied for 1 month visa valid from 01 May 2020 to 31 May 2020, you can enter Vietnam any from 01 May 2020 but the visa will expire on 31 May 2020, of course you unable to enter Vietnam from 31 May 2020 due to your visa expiring.

How long prior the trip should I apply for a visa? [show answer]

Although it takes only maximum 3 working days to get your visa approved, it is strongly advised that you apply for a Vietnamese visa 1-2 weeks before your arrival date to make sure we have time to resolve if any error or mistake for the visa application.

In case you do not have much time, you can request rush service in same day or less, but the extra fee is required.

What should I do if I find out that I entered the wrong passport number or any wrong information? [show answer]

Shortly after you submit your application, you should receive a confirmation email in the email address you provided us with. In this email, we confirm the information you entered earlier. If you find out any mistakes, please contact us right away by sending an email to info@vietnamimmigration.org.

If you do not catch the mistake until later, you are advise to re-apply for a new application with the correct information.

What If I Change My Flight and Arrive at Another Airport in Vietnam? [show answer]

Visa on arrival works if you arrive at any of the four international airports: Noi Bai airport (Ha Noi city), Tan Son Nhat airport (Ho Chi Minh City city), Cam Ranh airport (Nha Trang city) and Da Nang airport (Da Nang city).

There is no problem with switching between these four airports.

 


 

What credit/debit cards are accepted for online payment? [show answer]

We currently accept Debit/Credit cards from Visa, Master, Amex, Dinner Club, ….

You can make the payment via Secured payment gate providing by PayPal or Onepay.

PayPal is a famous payment gate in the world coming from the USA & OnePay is the payment gateway in Vietnam.

My credit card number is correct, but it was not accepted. Why? [show answer]

There are some possibilities as follow:

  • The card expiration date was entered incorrectly.
  • You have reached your credit limit.
  • There was a computer error.
  • Your Visa Verified password / MasterSecure Code was entered incorrectly.

Please contact your Card Issuer or bank for further information

How safe for my credit card details? [show answer]

We do not store and do not know any information of your credit or debitcard details.

The payment is processed through secured payment gate from third party such as PayPal from USA or OnePay from Vietnam.

I want to ask something else, how can I contact you? [show answer]

When you have any question, you can contact us by sending email to info@vietnamimmigration.org then we will reply your at earliest time

Or you can chat online with our support team at the right corner.

Notes: Our website service is available 24/7

PERHAPS YOU ARE INTERESTED IN

Citizens of ALL COUNTRIES in the worlds are eligible to apply for Visa On Arrival Vietnam. Unlike Visa On Arrival of some countries, Visa On Arrival Vietnam required applicant obtain a visa approval letter (also called pre-approval letter) before flying to Vietnam to pick up their visa upon arrival at the airports.

The landing visa counter at international airports of Vietnam open 24/7 for your visa on arrival. Please remember to print a copy of your approval letter and bring it with you for your trip to Vietnam.

In most cases, a passport scan is not required. However, sometimes the Immigration Officers need to verify the information you provide, you are required to send them a scan copy of your passport.

For getting visa on arrival, aside with the visa approval letter, you are required to fill, sign and attached a recently taken photo of your face on the form NA1. See Photo guide.